Industry: Mining & Construction Equipment

Customer Profile: A large-scale mining contractor in Southeast Asia requiring regular MRO (Maintenance, Repair, and Operations) services for its heavy-duty excavation and loading equipment.

Customer Pain Points: OEM hydraulic pumps and control valves had lead times of up to 12 weeks and carried extremely high unit prices; equipment downtime while waiting for parts severely disrupted project schedules.

Solution (Utilizing United Supply Hub components):

Rapidly supplied BUCHER gear pumps (QX series) and STAUFF high-pressure ball valves (rated for pressures up to 500 bar) from existing stock.

Provided OEM Certificates of Conformity (CoC) and technical data sheets to ensure seamless replacement of original parts.

Project Results: Lead time was reduced from 12 weeks to 5 days (via direct overseas shipment), saving the customer over 30% in procurement and downtime-related costs.